To learn how to request a Proof of Concept, Technical Briefing or Design Session. Select this option for inquiries regarding Talent & Culture offerings Select this option for inquiries about EMC Education Services. Select this option for the following services: Accounts Payable, Vendor Master, and Treasury (EMEA Only). EMC is a Business Services, Computer Storage Equipment, and Financial Services company located in Hopkinton, Massachusetts with 24.00 Billion in revenue. This case will be directed to the Accounts Payable Department who will be responsible for answering your query. Project Activities within SAP ECC including: Billing Plan, DMS Upload, Invoice Cancellation/Credit Invoicing, Project Closure (TECO), Project Information Request, Project Update, Project Validation or Other Subcontrctor onboarding requests, and PO Activities including SES creation and shopping cart creation for delivery projects. Project activities within CPM including: Prepackaged Completion, Project Financial Forecast PFP, Project Update, Project validation or T&M Invoice DMR. Request to modify policy on installed base products Updates to maintenance refresh or renew quotes and inquiries on maintenance support Maintenance Contract Operations (MCO) is responsible for providing continuous lifecycle management of all maintenance service contracts for EMC. GRO provides the following services: Revenue Recognition, Direct Order Processing & Inquiries, Partner Order Management & Inquiries, Field Inventory Return Creations, and Customer Trade-In's. Request to convert an image, hand sketch, or white board drawing into a customer-facing document (i.e. Request competitive pricing help, competitive technical help, or GFS/EMC Select help. Request storage sizing solution using customer performance data. Request DXP quotes, CXP quotes or quote access and duplication. Request for submission, processing and/or escalation of RPQ (Request for Product Qualification). Request assistance and technical information regarding EMC products, services, solutions and tools. This case will be directed to the Credit & Collection Department who will be responsible for answering your query:Ĭredit & Collections provides the following services: Dispute Management, Receivables Inquiry, Invoice & Cash Applications Query, Extended Payment Terms Request, and Credit Line Increase Request. Request information or clarification about professional services support offerings and services.Ĭredit & Collections (Accounts Receivable) Request creation of BOEs and SoWs for custom and basic engagements. CENTRAL ACCESS TO SUBMIT REQUESTS TO EMC BUSINESS SERVICES
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